From the moment you receive your order, you have 14 days to register your item for return. During this reflection period, you may inspect and assess the item as you would in a physical store, unless it’s a product explicitly excluded from the right of return.
For Customers in the Netherlands
Please check immediately upon receipt whether the item has been delivered complete and undamaged. If not, contact our customer service within 8 days using the contact form.
For Customers Outside the Netherlands
Please check immediately upon receipt whether the item has been delivered complete and undamaged. If something is wrong, contact our customer service within 14 days using the contact form.
How to Return a Product
Register your return via our contact form. Include your order number, item number, and (optionally) the reason for return.
You will receive a return label by email. Print it and add any relevant notes.
Include the return form in the package and attach the return label over the original shipping label.
Drop off the package at a postal location of your choice and keep the proof of shipment.
We will process your return within 14 days of receiving the package and send you a credit invoice.
Please note: without registering your return and using the provided return label, we cannot process your return.
Return Shipping Costs
If the item is correct but simply not what you expected, return shipping costs are your responsibility.
If there’s an issue with the delivery or the product is defective, you may be eligible for a warranty claim. Contact our customer service and we’ll help find a suitable solution.
Free In-Store Returns
Would you rather return the item in person? That’s possible – and free – within 14 days of receipt. Visit our store and bring your purchase invoice. The item must meet the return conditions listed below.
Product Condition
To accept your return, the item must meet the following conditions:
The item is unused
The item is in its original, undamaged packaging
If the box has been opened, reseal it with clear tape
Do not write on the box or packaging
Reflection Period & Usage Period
Just to be clear: the 14-day period is for inspection, not for actual use. If the item has been used or the packaging is damaged or missing, you may be held responsible for a reduction in value. In some cases, we may decline the return entirely.
Refund of Purchase Amount
Once your return has been processed, we will refund the purchase amount to the same account used for payment. The refund will be processed through our payment provider Mollie.
Please allow up to 14 days for us to process your return and up to 5 additional business days for the refund to appear in your account.
